On September 18, a cloud server outage resulted in the disconnection of your local controller(s) from your cloud account. Our servers currently indicate that your controller(s) have not yet reestablished a connection to your cloud account.
If you’re facing this issue, when you open the Jellyfish Lighting Cloud App, you’ll see a message stating ‘unable to communicate with the controller in your account’. However, you can still control it using the Designer App.
- Make sure mobile phone wifi is on and the mobile phone is connected to the same network as the controller(s).